Cancellation, Rescheduling and Refund Terms

Cancellations and Rescheduling

Cancellation or rescheduling of training courses and booked services must be submitted in writing to [email protected].

Cancellation and rescheduling fees are based on the full course or service fee and will apply as follows (Please note Refund Administration Fee below):

• 6 or more business days’ notice: No cancellation or rescheduling fee applies.
• 3–5 business days’ notice: A fee of 50% of the total course or service fee will apply.
• 2 business days’ notice or less: A fee of 100% of the total course or service fee will apply.
• Out-of-hours training requests (including training scheduled after 5.00pm, on weekends, or public holidays): A fee of 100% of the total course or service fee will apply to all cancellations or rescheduling requests, regardless of the amount of notice provided.

Refund Administration Fee

Where a refund is approved by Tree House Limited, a $50 administration and processing fee plus GST will be deducted from the refund amount. This fee covers booking administration, payment processing charges, and associated costs incurred by Tree House Limited.

Circumstances Beyond Our Control

Tree House Limited will not be liable for any loss, damage, cost, or expense incurred by the Customer arising from the cancellation, postponement, or rescheduling of training due to circumstances beyond our reasonable control, including but not limited to trainer illness, natural disasters, technical failures, or other unforeseen events.

Failure to Attend

Failure to attend a scheduled training course or booked service without prior written notice will be recorded as a “No Show”. No refunds will be provided, and the Customer will be charged 100% of the applicable course or service fee.

General

All fees and charges referred to in these Terms and Conditions are exclusive of GST, unless expressly stated otherwise.