Cancellations/Rescheduling 

Cancellation or rescheduling of training courses and booked services must be made in writing to [email protected]. Our standard cancellation fees are based on full course costs and will be incurred on the following basis:

• Where you have given notification to Tree House Limited at least 6 business days’ prior to scheduled training or booking there is no cancellation or reschedule fee.
• Where you have given notification to Tree House Limited within 3-5 business days’ prior to scheduled training or booking there is a 50% cancellation or reschedule fee.
• Where you have given notification to Tree House Limited 2 business days or less in advance of scheduled training or booking there is a 100% cancellation/reschedule fee.
• Where Tree House Limited has accommodated an out of hours training request from a customer such as after 5pm or in the weekend, all cancellations will incur a 100% cancellation/reschedule fee regardless of timeframe in which notice has been provided.

Tree House Limited will not be liable for any costs incurred by the Customer due to cancellation arising from circumstances beyond our control including but not limited to Trainer illness.

Failure to attend training Failure to attend a course will result in a ’No Show’ attendance status. All ‘No Shows’ will be charged the full course cost